Return Policy

We hope that you are happy with your recent order, but if your purchase isn't suitable, you have 30 days to return it at no extra cost from the day it's shipped. Please ensure that items are returned with tags intact and in the original packaging. Worn, used, or altered products will not be accepted. If your item arrived faulty, please contact us before proceeding with the return. Please note that we cannot accept returns for customized or made-to-order products. Additionally, orders placed online are not eligible for in-store returns. For any further assistance, please reach out to our customer service team. At our core, we stand against the prevailing throwaway culture. Quality is of utmost importance to us, and we take great pride in designing and manufacturing our products to ensure their longevity and, ultimately, your satisfaction. That's why we have extended our returns policy to 100 days*, giving you peace of mind before placing an order.

Simply put, if you're not 100% happy with your purchase, you can return it within 100 days for an exchange or within 14 days for a refund. If you have any doubts about sizing, please don't hesitate to contact our client care team before making your purchase. By getting the right Lorenno in the right size, both you and the environment will be happy. Together, we can minimize returns, reduce our impact, and lower our carbon footprint, saving time and energy.

We understand that dealing with returns can be bothersome if you receive the wrong size or simply don't like the product. That's why we are actively working on reducing our carbon footprint. By choosing the right size and style from the start, we can reduce the number of shipments and returns. Before ordering two sizes, please consider whether you really need both. If you have any doubts about sizing or any questions at all, we're here to help. Please reach out to us at the form down below If you still decide to order two sizes, rest assured that our new returns policy guarantees a hassle-free process. You can return your item to us without any complications or inconvenience. .